Privacy Policy

1. Introduction

Mind Wave Learning Disability Centre values the privacy and confidentiality of children, parents, guardians, and visitors. This Privacy Policy explains how personal information is collected, used, stored, and protected.

2. Information Collected

We may collect the following information:

• Child’s name, age, gender, and educational details
• Parent or guardian contact information
• Medical, developmental, and behavioural history
• Assessment reports and therapy records
• Payment and billing details
• Website enquiry details and communication records

3. Purpose of Information Collection

The information collected may be used for:

• Conducting assessments and therapy sessions
• Preparing individualized education and therapy plans
• Monitoring child progress and maintaining records
• Communicating with parents or guardians
• Scheduling appointments and sending reminders
• Improving services and programs
• Meeting legal or regulatory requirements

4. Confidentiality of Information

• All personal and therapy-related information is treated as confidential.
• Information will only be shared with therapists, educators, and authorized staff involved in the child’s care.
• Information will not be disclosed to third parties without consent, except where required by law.

5. Data Security

• We take reasonable measures to protect personal information from unauthorized access, misuse, or loss.
• Physical and digital records are stored securely.
• Only authorized personnel have access to sensitive information.

6. Use of Website Information

• When visitors use our website, certain non-personal information such as browser type, IP address, and pages visited may be collected.
• This information may be used to improve website performance and user experience.

7. Cookies

• Our website may use cookies to enhance browsing experience.
• Users can choose to disable cookies through browser settings.

8. Retention of Records

• Child assessment records, therapy notes, and related documents may be retained for administrative, legal, and treatment purposes.
• Records will be stored only for as long as necessary.

9. Parent and Guardian Rights

Parents and guardians may:

• Request access to their child’s records
• Request corrections to inaccurate information
• Withdraw consent for certain uses of personal information where legally permitted

10. Policy Updates

Mind Wave Learning Disability Centre may update this Privacy Policy from time to time. Continued use of our services indicates acceptance of the updated policy.